Hop N

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Verified Reviewer
| map-marker Vesoul, Haute-Saône

Impossible refund. Not serious at all!

ViewBud customer service didn't care about my complaint at all.

All i need is refund to my wife $79 Sylvie Nguyen and close her account.

That was a disaster my overall experience with ViewBug customer.

So, I left ViewBug for another photo site much more SERIOUS.

Hop Nguyen Manh

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Anonymous
map-marker Mandurah, Western Australia

VIEWBUG males entering competitions are now sending me messages .. asking me to sell them ten of my photos.. and contact them on Telegram! Offering $5000.. their wording is exact. Scammers

VIEWBUG males entering competitions are now sending me messages .. asking me to sell them...
VIEWBUG males entering competitions are now sending me messages .. asking me to... - Image 2
VIEWBUG males entering competitions are now sending me messages .. asking me to... - Image 3

I explained it in the above theres three guys one after the other within a space of a day are offering me $5000 to purchase my photos flowers feet hands etc and to contact them on Telegram. At first I thought it was legit and I tried to contact the first guy.

Obviously wasnt there, so I sent him a message saying face chat me or send me your email address.

But they are definitely scammers. What can you do about this?

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Neil B Vea

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Verified Reviewer
| map-marker Nicosia, Lefkosia

Poor/no response regarding customer queries.. otherwise it would be five stars.

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Other members were contacting me saying they wanted to buy my photographs. I instantly suspected a scam as they were asking me to sell them outside of Viewbug, on WhatsApp etc..

This is supposedly against Viewbug policy and I was asking them to clarify this situation and if these "rogue" members were behaving illegally.

I have received no response from Viewbug and certainly not a confirmation that these people are probably scammers.

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Hop N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vesoul, Haute-Saône

Please refund

I already contacted you a few days ago. My wife never wanted to be ViewBug customer.

She paid MY MEMBERSHIP FEES with HER VISA CARD $82 Platinum.

Despite my complaint. ViewBug didn't cancel her account and refund her.

Another error, when i upload a new image, it's stocked in my wife's gallery!

So, please cancel HER ADHESION and REFUND HER.

Thank you in advance.

Hop Nguyen Manh

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Resolved
Beverly B Jlj

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Verified Reviewer

Resolved: Refund needed for unauthorized charge! Can not contact by phone or mail. I’m trying to get refund and can’t. I want my name off their list.

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Updated by user Jun 15, 2024

Company fixed the issue and I have been provided with apology. Through my credit card not by viewing.

Original review May 31, 2024

I was charged 50.00 for what I dont know havent used viewbug in over 5 years. Thought I had membership cancelled. I cant contact costumer service.

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Loss:
$50
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: No absolutely not

Sheri W Sej

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Verified Reviewer
| map-marker Del Mar, California

Billing

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I had a free trial and went to delete the subscription in time but found out the only way is to delete my account, which I finally did. However, I was still billed under $100.

I have called and emailed twice, and I haven't heard anything back, not a peep!

So now, what do I do? I'm out of that money from a company that won't even acknowledge me.

View full review
Loss:
$100
Pros:
  • Great way to feel good about your photography
Cons:
  • Take your money and ignore you

Preferred solution: Full refund

Anonymous
map-marker Jamestown, North Carolina

Still have not gotten a response

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I pay $99.00 a year but cant get my questions answered. 2nd request - why cant i upload photos from my phone?

Sent first request on July 24th"

Viewbug is only good at a replying if it has to do with their money collection.

If there is a problem you don't hear back. This is my 3rd attempt at a connection

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User's recommendation: Reply to your customers

Hop N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vesoul, Haute-Saône

I had no answer from ViewBug

I can't upload my photos, because my wife Sylvie Nguyen paid my membership fees $82 with her Visa card.

I therefore ask you to remove please her adhesion as quickly as possible.

Thanks in advance.

Hop Nguyen Manh

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geraldine f Yyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Dublin

Ernief stealing my photo

Please tell him to delete my photo off his viewbug account it's not his and I call that theft please sort this out... Im not happy .my photo is unique and personal

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Anonymous
map-marker Denver, Colorado

I'm paying for two accounts I think. I am in no way pissed just inquiring. I love VIEWBUG!!

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I'm paying for two accounts I think.

And just want clarification. I am in no way pissed just inquiring. I love VIEWBUG!!

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User's recommendation: Highly recommend VIEWBUG

Joel O Xhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Del Mar, California

I can't access my viewbug account

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I can't access my viewbug account

I called them however it constantly says that they're busy but I've been calling them all day and still nothing.

View full review
Pros:
  • You can upload fun photos
Cons:
  • Once you send an email they never respond
  • If you call them
  • Never respond

Preferred solution: Apology

User's recommendation: Don't bother

KARAN S Vvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Del Mar, California

Difficulty getting into account

ViewBug - Difficulty getting into account
ViewBug - Difficulty getting into account - Image 2

When ever I attempt get inot my Viewbug account the site comes up with an E-mail update to recieve notifications from View bug. The site is not accepting the email I regualry use to recieve notifications from Viewbug.

My subscription started September of 2023 and will not expire until September 2024. I am unable to update my subscription or upload photos any contest even though I get regular email notifications from Viewbug.

Frequent attempts have been made to resolve this issue through the Viewbug help desk. No reply has been recieved.

View full review
Pros:
  • Able to view other photographers rankings
Cons:
  • Not enough feedback on submission
  • Want you to update subscription without alot of incentive

Preferred solution: Able to get into my account

Hop N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problems to pay with French visa card

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In the past, i always received an automatic answer.

I had problems to pay member fees with my French visa card!I

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User's recommendation: I recommend to future customers

Hop N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Châtillon-Sur-Seine, Cote D'or

Photo removed for unknown reason

One photo of my gallery was removed a few weeks ago. I wrote to editors to complaint and i received no answers.

It was one photo of a cover of PHOTO magazine( American edition).

The model shown was not naked!

In the past, other photographer's imagesI were also removed.

I think it's not CORRECT nor ELEGANT because i paid my membership fees. If i committed a FAULT, i like to know WHY?

Thanks a lot.

Hop Nguyen Manh

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User's recommendation: I am afraid not

WN H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elmira, New York

MEMBERSHIP CHARGE

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About a month ago I sent my annual membership payment via my credit card. Several weeks ago I got a message, on my Viewbug website' from the "co-founder' Ori that my payment didn't go through.

I made the mistake of resending it before asking my wife about it. Anyways, with her help I found the annual payment was made. I've called 'customer service' four times, at different times, and get the same record message - "Our customer representatives are all busy send us an e-mail and we'll get right back to you". I sent them an e-mail two weeks ago and haven't heard from them.

On top of that I sent a response to the 'co-founder' the same day and four days later and haven't heard from him. Thankfully, I've contacted my credit card company and am having my payment rescinded.

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User's recommendation: DON'T JOIN!!!

Alberta M Ocp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Photo

I was wondering how to go about tracking the picture I sent away for. I have not received it yet. Thank you

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Loss:
$68

Preferred solution: Deliver product or service ordered

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